GENERAL INFORMATION

MEDEX is an international for-profit organization with company number 0793.188.992, located at Destelbergen, Belgium.

Contact Information

• Phone: +32 472 36 97 12
• Address: Volderrede 58, 9070 Destelbergen, Belgium
• Email: info@medex.health

MEDEX ensures that your privacy is respected and acts in accordance with the Regulation (UE) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereafter « GDPR ») on the processing of personal data.

In the context of the collection of data through this website, MEDEX, Faqir Institute, and the medical expert each acting as an independent collector. The use of the word 'we'/’us’ includes MEDEX, Faqir Institute and the medical expert.

This Privacy Policy explains how we handle your data, including your Global Medical Record, and ensures your privacy is respected when using MedEx.Health’s services.

Topics Covered:

• What Personal Data Do We Collect?
• How Do We Collect Your Personal Data?
• Legal Basis for Collecting Your Data
• For What Purpose(s) Is Your Personal Data Used?
• How Do We Store Your Personal Data?
• Your Data Protection Rights
• Changes to Our Privacy Policy
• How to Contact Us
• How to Contact the Appropriate Authorities
• Cookie Usage and Management
• Privacy Policy of Other Websites

What personal data do we collect

We collect different types of personal data depending on your interaction with MedEx.Health. This data includes:

• When visiting our website: Our systems automatically collect technical information, such as your web browser, operating system, and time of site access.
• When registering for our services: We collect data that you directly provide, including:
  1. Name
  2. Surname
  3. Email address
  4. Phone number
  5. Address
  6. Health-related information, including relevant disease details and medical records, which are part of the Global Medical Record
• When registering for our newsletter: Only your email address is collected.

How do we collect your personal data

We collect your personal data in the following ways:

• Directly from you when you register on our website, complete a contact form, or communicate with us.
• Automatically through your use of our website via cookies and other tracking technologies.

Legal basis for collecting your data

Personal data is processed based on Article 6.1.(a) – consent - and (b) - required for the implementation of an agreement - of GDPR for non-sensitive data and on Article 9.2. (a) for sensitive data.

• Article 6.1.(a) – consent

Most of the information we collect is based on your consent, such as when you enter your details to register, or contact us. Your consent is given by an affirmative act by which you check the box acknowledging that you have read and accepted this Privacy Policy. Be aware that you can revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

• Article 6.1. (b) - required for the implementation of an agreement

We collect, process, and use personal data concerning the use of our website (usage data) only to the extent that this is necessary to make it possible for users to utilize the services and to bill for them. These actions are taken based on Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual actions.

• Article 9.2. (a) – explicit consent for sensitive data

Data concerning health is considered as sensitive data and is particularly protected.

When providing your health-related information, you give your explicit consent to the use of this information for the purposes set out in section D. Your consent is given by an affirmative act by which you check the box acknowledging that you have read and accepted this Privacy Policy. Be aware that you can revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

For what purpose is your personal data used

We use your personal data for the following purposes:

• Account Registration: To process and manage your registration on our platform.
• Second Opinions: To provide premium second opinions from our expert network based on your medical information.
• Global Medical Record: To maintain a secure, comprehensive medical record accessible to you and any authorized healthcare providers.
• Service Improvement: To notify you of service updates and relevant information.

• Communication: To communicate with you about our services, technical updates, and your medical information.

   

What is a global medical record

The Global Medical Record is a secure, digital collection of your medical information, accessible at any time through the MedEx.Health platform. It includes records such as past diagnoses, treatment plans, medications, lab results, and other health information uploaded by you or collected during consultations.

You have complete control over the information in your Global Medical Record, including who has access to it. The Global Medical Record provides added value by allowing you to easily share your health history with medical experts worldwide, ensuring you receive the best possible care regardless of your location.

How we store your personal data

We store your data through professional web hosting services using the highest security standards to protect your information:

• Data Hosting Provider: Hetzner
• Global Medical Record Maintenance Provider: Faqir Institute
• Security Measures: Data transmission is encrypted using SSL/TLS protocols. You can recognize an encrypted connection by checking if the address line changes from "http://" to "https://" and by the lock icon in your browser.

We store your personal data for as long as you are a registered user of our services. If you decide to delete your account or unsubscribe, all services, including active maintenance of your Global Medical Record, will be stopped, and all information will be solely managed by you, with no retention period unless required by law.

Your data protection rights

We want to make sure that you are fully aware of all your data protection rights. This document is designed to provide all the necessary information of your data protection rights, which are detailed in Articles 12 to 23 of the GDPR. Each of you is entitled to the following:

• Right to access: You have the right to request for copies of your personal data. You are at all times entitled to access your personal data and request for copies of your personal data. A fee may be charged for this service. 2 weeks after your consultation all of your data will be removed by MedEx.
• Right to rectification:  You have the right to request that we correct any information you believe is inaccurate. You have also the right to request us to complete the information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions, according to Article 17 of the GDPR. Your data will also be removed automatically 2 weeks after your consultation
• Right to restrict processing: You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “General information.” The right to demand restriction of processing applies in the following cases:
• If you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
• If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
• If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
• If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. If it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data. If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
• Right to object to processing: If data are processed based on Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21 Sect. 1 GDPR). If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Art. 21 Sect. 2 GDPR).
• Right to data portability: You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible

If you would like to exercise any of these rights, please contact us at: info@medex.health

Changes to our privacy policy

We keep our Privacy Policy under regular review and inform you about any updates. This policy was last updated on 02/05/2024.

How to contact us

If you have any questions about our Privacy Policy, the personal data we hold on you or would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email : info@medex.health

Phone : +324 72 36 97 12

How to contact the appropriate authorities

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

For your information, the competent authority in Belgium is The Data Protection Authority (DPA). The introduction of a complaint must be done to the following address:

Autorité de Protection des données

Rue de la Presse 35, 1000 Bruxelles

Phone: +32 2 274 48 00

Fax: +32 2 274 48 35

Email address: contact@apd-gba.be

Cookie usage and management

Cookies are text files places on your computer to collect standard Inernet log information and visitor behavior information. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective, and more secure.

Most of the cookies we use are so-called “session cookie”. They are automatically deleted after your leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.

You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.

Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g., the shopping cart function), are stored on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services.

Here are the three types of cookies used on our website:

• Strictly Necessary Cookies: These cookies are essential to enable you to browse around our website and use its features.
• Performance Cookies: These cookies collect information about how you use our website. These cookies allow us to collect data which will be used to carry out statistics and measurements of frequentation according to the way you interact with our website. These statistics are used to monitor your browsing (for instance number of visits, pages visited, number of pages visited, content and sections visited) in order to obtain an overview of your visit to our website. This data may be used to help optimize our website and make them easier for you to navigate. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
• Functionality Cookies: These cookies allow our website to remember choices you make while browsing (for instance your user name, language chosen, area you are located in). These cookies also allow our website to remember preferences such as text size, fonts, and other customizable site elements. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on other websites. A mix of first-party and third-partiy cookies are used.

What do we use the cookies for?

• Authentication: We use cookies to recogmednize you when you visit our website. These cookies allow you to log in to your account.
• Security: We use cookies to make your interactions with our website faster and more secure.
• Preferences – features: We use cookies to enable the functionality of our website, such as helping you to fill out forms more easily and providing you with features, insights and customized content. We also use these technologies to remember information about your browser and your preferences.
• Customized content: We use cookies to customize your experience on our website (for instance remember previous searches, remember language chosen, remember area).

Manage your cookies: 

You can set your browser not to accept cookies.

To opt-out of cookies, click on the following link

Please keep in mind that without cookies you may not have access to certain features on the site, including access to your profile or account and certain personalized content.

Privacy policy of other websites

This website contains links to other websites.

Note that our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy.

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